Choc Faction Return Policy:
At Choc Faction, we want you to be completely satisfied with your purchases. That's why we have implemented a simple and transparent return policy. You have 15 days from the date of receipt of your order to return an item that does not suit you. To benefit from a return or exchange, the item must be in its original condition, unused, undamaged and accompanied by all its accessories (original packaging, labels, etc.). Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
The refund process may take a few days, so be sure to track the status of your claim.
Return procedure:
Contact: To initiate a return, please contact us by email at the following address: chocfaction@gmail.com indicating your order number, the items you wish to return and the reason for your return.
Packaging: Carefully pack the item in its original packaging or in packaging that provides equivalent protection. Enclose a copy of your invoice or delivery note.
Shipping: Send the package to the following address: 4 rue alexandre dumas 69100 Villeurbanne. Keep the tracking number of your package safe.
Refund: Once your package is received and checked, we will refund the amount of the returned item to the original payment method. The initial shipping costs are not refunded, except in the case of a defective product or an error on our part.
Exceptions :
Personalized or custom-made items are neither returned nor exchanged.
Digital products (downloads, codes, etc.) are non-refundable.
Products that have been opened and used will not be accepted.
Defective products:
If you receive a defective product, please contact us as soon as possible. We will cover the return costs if necessary and if it is our fault. However, the return costs will be requested and we will send a replacement product or refund you.
Questions ?
Please feel free to contact us if you have any questions regarding our return policy. We are here to help!
Shock Faction: chocfaction.com